Terms of Service

Effective Date: October 17, 2025

Last Updated: July 7, 2026

These Terms of Service ("Terms") govern your access to and use of Brief, a product intelligence platform for development and go-to-market teams provided by Brief Labs Inc. ("Brief," "we," "us," or "our"). By accessing or using Brief, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using Brief (the "Service"), you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

If you are using Brief on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your acceptance of these Terms will be treated as acceptance by that organization.

2. Description of Service

Brief is a product intelligence platform for development and go-to-market teams. Brief provides:

Brief uses artificial intelligence, including large language models from providers such as Anthropic and OpenAI, and voice AI from ElevenLabs, to process your data and provide intelligent context and recommendations. Brief also runs autonomous background AI agents that process integration data on schedules and in response to events.

3. Eligibility

You must be at least 18 years old to use Brief. By using the Service, you represent and warrant that you meet this age requirement.

Brief is intended for business and professional use. We do not knowingly provide services to children under 18.

4. Account Registration and Security

4.1 Account Creation

To use Brief, you must create an account by providing a valid email address, name, and any other required information. You agree to provide accurate, current, and complete information during registration and to update it as necessary.

4.2 Account Security

You are responsible for:

You may not:

4.3 Workspace Accounts

If you join a workspace or organization account, additional terms may apply as set by the workspace administrator. Workspace administrators may have access to content you create within that workspace and may set policies regarding data retention, integrations, and usage.

5. Acceptable Use

You agree to use Brief only for lawful purposes and in accordance with these Terms.

5.1 Prohibited Activities

You agree NOT to:

Illegal or Harmful Activities:

Security and Abuse:

Misuse of Service:

5.2 User Content Responsibility

Brief provides open text fields where you may input content. You are solely responsible for any content you input into Brief, including any personal data, confidential information, proprietary information, or sensitive information. We are not responsible for content you choose to provide through these fields.

You represent and warrant that:

5.3 Third-Party Integrations

When you connect third-party integrations to Brief (such as GitHub, Linear, Jira, Asana, Notion, Confluence, Slack, Google Workspace, HubSpot, Fathom, Fireflies, Granola, PostHog, and others), you must comply with those services' terms of service. You represent and warrant that:

6. Intellectual Property Rights

6.1 Brief's Intellectual Property

The Service, including all software, technology, design, content, features, functionality, trademarks, logos, and other materials provided by Brief, is owned by Brief Labs Inc. and protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. This license does not grant you any right, title, or interest in the Service except for the limited right to use the Service as described in these Terms.

You may not:

6.2 Your Content

You retain all ownership rights to content you create or upload to Brief ("Your Content"). By using the Service, you grant Brief a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, modify, and distribute Your Content solely to:

This license continues for a commercially reasonable period after you delete Your Content to allow us to complete any processing already in progress and to maintain backup systems.

Important: We do not use Your Content to train third-party AI models. AI processing of Your Content is solely to deliver the Service to you. We may use customer-isolated interaction data to train Brief's own specialized models; this data is never shared across customers. See our Privacy Policy Section 5.4 for details.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant Brief an unlimited, irrevocable, perpetual, royalty-free, worldwide license to use, modify, and incorporate such Feedback for any purpose without compensation or attribution to you.

7. Third-Party Integrations

7.1 Integration Authorization

Brief integrates with third-party services (GitHub, Linear, Jira, Asana, Notion, Confluence, Slack, Google Workspace, HubSpot, Fathom, Fireflies, Granola, PostHog, and others as described in our Privacy Policy). When you authorize an integration:

7.2 Integration Availability and Changes

We do not guarantee the continued availability of any third-party integration. Third-party services may change their APIs, terms, pricing, or availability at any time, which may affect Brief's functionality. We are not responsible for:

We may add, modify, or discontinue integrations at any time with or without notice.

7.3 Third-Party Data Accuracy

We are not responsible for the accuracy, completeness, reliability, or availability of data from third-party integrations. You acknowledge that:

7.4 Revoking Access

You may disconnect any integration at any time through your account settings. Disconnecting an integration:

8. AI Processing and Limitations

8.1 AI-Generated Content

Brief uses artificial intelligence to process your data and generate responses, suggestions, and recommendations. You acknowledge and agree that:

Accuracy and Reliability:

No Professional Advice:

Human Oversight Required:

8.2 Autonomous AI Agents

Brief runs autonomous background AI agents that process your data on schedules and in response to events, without requiring a per-request prompt from you. You acknowledge and agree that:

8.3 AI Model Providers

Brief uses third-party AI model providers (including Anthropic, OpenAI, and ElevenLabs for voice). While we use providers with enterprise-grade security and data protection:

For detailed information about our AI practices, see the AI System Card in our Privacy Policy.

8.4 Your Responsibility

You are solely responsible for:

8.5 No Automated Decision-Making

We do not use AI to make automated decisions that produce legal or similarly significant effects concerning you without human involvement.

9. Fees and Payment

9.1 Subscription Plans and Pricing

Brief offers paid subscription plans. Current pricing is available at briefhq.ai or through your account dashboard. Pricing is based on:

We reserve the right to change pricing at any time. For existing subscribers, pricing changes will take effect upon your next renewal after 30 days' written notice.

9.2 Billing and Payment Terms

Payment Processing:

Automatic Renewal:

Invoicing:

9.3 Taxes

You are responsible for all taxes associated with your purchase and use of the Service, including sales tax, use tax, VAT, and similar taxes, except for taxes based on our net income. If we are required to collect or pay taxes on your behalf, the appropriate amount will be invoiced to and paid by you.

9.4 Failed Payments and Late Fees

If payment fails for any reason:

9.5 Refunds and Cancellation

No Refunds: All fees are non-refundable except as required by law or as expressly stated in these Terms. If you cancel your subscription:

Exceptions:

9.6 Promotional Offers

We may offer promotional pricing, discounts, or credits from time to time. We reserve the right to:

Promotional pricing may revert to standard pricing upon renewal unless otherwise stated.

10. Billing, Cancellation, and Termination

10.1 Online Cancellation (California and State Compliance)

Easy Cancellation: If you enrolled online, you can cancel your subscription online at any time without contacting support:

Cancellation is effective at the end of your current billing period. You will continue to have access to the Service until the end of the paid period.

No Dark Patterns: We do not require phone calls, chat sessions, or additional steps beyond the in-app cancellation process. We do not obstruct, delay, or make cancellation more difficult than enrollment.

Same Medium Cancellation: Because you enrolled online, you can cancel online through the same medium (your Brief account). This satisfies California's automatic renewal law and similar state requirements.

10.2 Renewal Notices

Advance Notice: For subscriptions that auto-renew, we send renewal reminder emails in advance of your renewal date. These emails include:

Renewal notices are sent through our email service provider (Postmark) to the email address associated with your account.

Clear Terms at Sign-Up: When you sign up for a subscription, we clearly and conspicuously disclose:

You must affirmatively consent to these terms before being charged.

10.3 Termination by You

You may cancel your subscription at any time using the online cancellation process described above. Upon cancellation:

10.4 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including if:

We will make reasonable efforts to provide advance notice of termination except in cases of:

10.5 Effect of Termination

Upon termination or expiration of your account:

10.6 Data Export Before Termination

Your Responsibility: Before your account terminates, you should export any content you wish to retain using Brief's export features. We provide data export capabilities in your account dashboard.

Post-Termination Access: After termination, we are not obligated to provide access to Your Content. We may delete Your Content within 30 days of termination, though it may persist in backup systems for up to 90 days.

Export Assistance: If you need assistance exporting your data, contact support@briefhq.ai before your termination date. We will make commercially reasonable efforts to assist with data export.

11. Beta and Experimental Features

From time to time, we may offer beta, pilot, or experimental features ("Beta Features"). Beta Features are provided "AS IS" and may:

By using Beta Features, you acknowledge the experimental nature and accept the associated risks. We may collect additional feedback and usage data for Beta Features.

12. API Access, MCP, and Developer Tools

Brief provides multiple programmatic interfaces to the Service:

API Terms:

MCP Server:

CLI and Browser Extension:

Prohibited Use:

API Keys:

13. Confidentiality

13.1 Mutual Confidentiality

Each party ("Disclosing Party") may disclose confidential information to the other party ("Receiving Party"). Confidential Information includes:

13.2 Obligations

The Receiving Party agrees to:

13.3 Exceptions

Confidential Information does not include information that:

14. Aggregated and De-Identified Data

We may create aggregated or de-identified data from Your Content and usage information (data that cannot reasonably identify you or your organization). We may use this aggregated or de-identified data for:

You grant us a perpetual, irrevocable license to use aggregated and de-identified data, even after termination.

15. Disclaimers and Limitations of Liability

15.1 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

15.2 No Service Level Agreement

We do not provide any service level agreement (SLA) or uptime guarantees. We make commercially reasonable efforts to maintain availability but do not guarantee any specific uptime percentage or performance metrics.

15.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRIEF, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION, INCLUDING BUT NOT LIMITED TO:

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO BRIEF IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

15.4 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, the above limitations may not apply to you to the extent prohibited by law.

15.5 Third-Party Services

We are not responsible for:

16. Indemnification

You agree to indemnify, defend, and hold harmless Brief, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or related to:

This indemnification obligation survives termination of these Terms.

17. Copyright Policy (DMCA)

Brief respects the intellectual property rights of others and expects users to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and will respond to valid notices of copyright infringement.

17.1 Designated Copyright Agent

If you believe that content on Brief infringes your copyright, please send a written notice to our designated copyright agent:

Designated Agent: Andrew Dillon, CEO
Company: Brief Labs Inc.
Email: dmca@briefhq.ai
Attention: DMCA Copyright Notice

17.2 DMCA Notice Requirements

Your notice must include all of the following:

  1. Signature: A physical or electronic signature of the copyright owner or person authorized to act on their behalf
  2. Identification of Work: Identification of the copyrighted work claimed to have been infringed
  3. Infringing Material: Identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate the material (e.g., URL, account name, document title)
  4. Contact Information: Your contact information, including name, address, telephone number, and email address
  5. Good-Faith Statement: A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law
  6. Accuracy Statement: A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

17.3 Counter-Notice

If you believe your content was removed in error, you may file a counter-notice with the same contact information above. Your counter-notice must include:

  1. Your physical or electronic signature
  2. Identification of the material removed and its location before removal
  3. A statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification
  4. Your name, address, and telephone number
  5. A statement consenting to jurisdiction in the federal court for your district (or San Francisco, California if outside the U.S.)
  6. A statement that you will accept service of process from the complaining party

17.4 Repeat Infringer Policy

Brief will terminate accounts of users who are repeat copyright infringers. We reserve the right to terminate accounts after a single infringement in appropriate circumstances.

18. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

Key Points:

For data processing agreements, privacy rights, or data protection questions, contact privacy@briefhq.ai.

19. Modifications to the Service and Terms

19.1 Service Changes

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof, including features, integrations, or functionality) at any time, with or without notice. We will make commercially reasonable efforts to provide advance notice of material changes when feasible.

We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

19.2 Terms Changes

We may modify these Terms at any time. If we make material changes, we will notify you by:

Notice Period: Material changes will take effect 30 days after notice is provided (or immediately if required by law).

Your Acceptance: Your continued use of the Service after such notice constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and may cancel your subscription.

20. Dispute Resolution

20.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20.2 Arbitration Agreement

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Except for disputes that qualify for small claims court or disputes seeking injunctive relief for intellectual property infringement, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved through binding arbitration rather than in court.

Arbitration Process:

Costs:

Exceptions to Arbitration:

AAA Rules: The AAA Consumer Arbitration Rules govern the arbitration. You can review these rules at www.adr.org. If AAA is unwilling or unable to administer the arbitration, the parties will select an alternative arbitration provider.

20.3 Class Action Waiver

IMPORTANT: You agree that any arbitration or court proceeding will be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

This means:

If this class action waiver is found to be unenforceable, the entire arbitration agreement will be deemed void.

20.4 Opt-Out of Arbitration

You may opt out of this arbitration agreement by sending written notice to privacy@briefhq.ai within 30 days of first accepting these Terms (either by creating an account or using the Service). Your notice must include:

If you opt out, disputes will be resolved in court as described below, but the class action waiver still applies.

20.5 Litigation (If Arbitration Does Not Apply)

If a dispute is not subject to arbitration (either because you opted out, the dispute falls under an exception, or the arbitration agreement is found unenforceable):

Jurisdiction and Venue:

Jury Trial Waiver: You waive your right to a jury trial.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Brief regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

21.2 Waiver

Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision. No waiver will be effective unless in writing and signed by an authorized representative of Brief.

21.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it will be severed from these Terms.

21.4 Assignment

You may not assign or transfer these Terms, your account, or your rights under these Terms without our prior written consent. Any attempted assignment in violation of this provision is void.

We may assign these Terms (including to an affiliate or in connection with a merger, acquisition, or sale of assets) without restriction and without notice to you.

21.5 Force Majeure

We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

21.6 Export Control and Sanctions

You agree to comply with all applicable export and import control laws and regulations, including those of the United States, in your use of the Service.

You represent and warrant that:

Prohibited Use: You may not access or use the Service if you are subject to sanctions administered by the Office of Foreign Assets Control (OFAC) or other applicable sanctions programs.

21.7 U.S. Government Rights

If you are a U.S. government entity or using the Service on behalf of the U.S. government, the Service is a "commercial item" as defined in 48 C.F.R. §2.101, consisting of "commercial computer software" and "commercial computer software documentation." U.S. government users acquire the Service with only those rights set forth in these Terms.

21.8 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated herein. Our subprocessors and service providers are intended third-party beneficiaries of the limitations of liability and disclaimer provisions.

21.9 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and Brief. You have no authority to bind Brief or make commitments on our behalf.

21.10 Notices

Notices to Brief: All notices to Brief should be sent to privacy@briefhq.ai or dmca@briefhq.ai (for copyright matters). Notices become effective when received.

Notices to You: We will send notices to the email address associated with your account or through the Service. Notices sent by email are effective when sent. Notices through the Service are effective when posted.

You agree that electronic notices satisfy any legal requirement that notices be in writing.

Updating Contact Information: You are responsible for keeping your email address current. We are not responsible for notices sent to an incorrect or outdated email address.

21.11 Statute of Limitations

You agree that any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred, regardless of any statute or law to the contrary.

21.12 Language

These Terms are drafted in English. If these Terms are translated into another language, the English version controls in case of any conflict or discrepancy.

21.13 Accessibility

We are committed to making our Services accessible. If you have difficulty accessing these Terms or need them in an alternative format, please contact privacy@briefhq.ai.

21.14 Open Source and Third-Party Software

The Service may include or incorporate open source software and third-party components. These components are subject to their own license terms. A list of third-party software notices and licenses is available upon request at privacy@briefhq.ai.

We do not alter the license terms of open source software. Your use of open source components is governed by their respective licenses.

22. Contact Information

If you have any questions about these Terms, please contact us:

General Inquiries: privacy@briefhq.ai
Security Issues: security@briefhq.ai
Copyright Notices: dmca@briefhq.ai
Support: support@briefhq.ai

Company: Brief Labs Inc.
Location: San Francisco, California, United States

23. Acknowledgment and Acceptance

BY CREATING AN ACCOUNT, ACCESSING, OR USING BRIEF, YOU ACKNOWLEDGE THAT:

  1. You have read and understood these Terms of Service
  2. You have read and understood our Privacy Policy
  3. You agree to be bound by these Terms and our Privacy Policy
  4. You have the authority to enter into these Terms (individually or on behalf of your organization)
  5. You are at least 18 years old
  6. You understand that the Service uses AI — including autonomous background agents — and that AI-generated content may contain errors
  7. You understand that you are responsible for content you input into Brief
  8. You understand that Brief runs autonomous AI agents that process your integration data on schedules and in response to events
  9. You consent to the arbitration agreement and class action waiver (unless you opt out within 30 days)
  10. You understand that we do not provide service level agreements or uptime guarantees
  11. You accept the limitations of liability and disclaimers set forth in these Terms

If you do not agree to these Terms, you must immediately stop using the Service.

Brief Labs Inc.
San Francisco, California, United States

Effective Date: October 17, 2025
Last Updated: July 7, 2026